Job Summary

Posted November 6, 2020

Birchwood has an exciting opportunity for a Service Consultant at Jaguar Land Rover (JLR). The Service Consultant will be moving to a new state-of-the-art facility (estimated time of opening February 2021) located adjacent to the Tuxedo business park and close to Kenaston Common retail space.

The Service Consultant plays an integral role in Birchwood Automotive Group achieving the highest level of customer satisfaction after the purchase of a vehicle. The Service Consultant is responsible for the efficient scheduling of services and repairs while maintaining open and current communication with the customer. Using industry-leading technology and software, they will communicate with varying levels of technical understanding customer repairs and estimated times of repair. The successful candidate will be energetic, conscientious and focused on providing a customer-focused experience.

Essential Skills / Details

  • Relationship expert with a demonstrated commitment to customer satisfaction
  • Thrive in a collaborative environment where team support is encouraged
  • High attention to detail with proven time management and organizational skills
  • Ensure the proper completion of all work orders, invoicing and relevant internal paperwork
  • A commitment to continuous learning and professional development
  • Comfortable leveraging technology for most day to day functions
  • Previous automotive service or sales experience is an asset
  • Valid driver’s license and transportation to work are required

Birchwood is Manitoba’s largest automotive retailer network. Our 23 franchises include two state-of-the-art collision repair centres and four Birchwood Credit Solutions locations, and offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement and generosity.

Salary / Wage Range

To be discussed during interview process.

Interested in this position or have questions?

Birchwood Kia On Regent

Quick Contact Links

Sales & Finance

Parts & Service